Last Updated: September 22, 2025
At Gold Escape LLC, we strive to make your travel planning seamless and stress-free. We understand that plans can change, so we’ve crafted a clear and fair refund policy to provide flexibility while ensuring our operations run smoothly. This policy outlines the terms for cancellations, refunds, and changes to your bookings with us. If you have any questions, our team is ready to assist using the contact details below.
General Refund Guidelines
When you book travel services through Gold Escape LLC, you’re entering an agreement with us and our trusted partners (e.g., hotels, airlines, activity providers). Our refund policy balances your needs with the non-refundable commitments we make on your behalf. Refunds depend on the timing of your cancellation, the type of service booked, and the specific terms of our partners. Below, we detail the process to keep things transparent.
Cancellation by You
Bookings Within 24 Hours
If you cancel within 24 hours of booking, you’re eligible for a full refund, provided the travel date is at least 14 days away. This gives you a grace period to rethink your plans without penalty. Refunds will be processed to your original payment method within 7–10 business days.
Cancellations Before 30 Days
For cancellations made more than 30 days before your travel start date, you’ll receive a refund of 80% of the booking cost. The remaining 20% covers administrative fees and non-refundable deposits we’ve paid to secure your arrangements. Refunds will be processed within 10–14 business days.
Cancellations Within 30 Days
If you cancel within 30 days of your travel start date, refunds are subject to our partners’ policies, which are often non-refundable. We’ll work to recover as much as possible, typically offering 0–50% of the booking cost, depending on the service (e.g., hotels or activities). We’ll communicate the exact amount within 5 business days of your cancellation request.
No-Shows or Mid-Trip Cancellations
If you fail to show up for your booked services or cancel after the travel start date, no refunds will be issued. This is due to the non-recoverable costs we incur with partners. We strongly recommend travel insurance to cover unexpected situations.
Changes to Your Booking
Need to tweak your plans? We’re happy to help with changes, subject to availability and partner policies:
Date Changes: If you request a change more than 30 days before travel, we’ll try to accommodate without charge, though price differences may apply if the new dates cost more. Within 30 days, changes are subject to partner fees, which we’ll confirm upfront.
Service Modifications: Swapping activities or accommodations may incur fees based on partner terms. We’ll do our best to keep costs low and inform you of any charges before confirming changes.
All change requests must be submitted in writing via email to [email protected]. We’ll respond within 48 hours with options and any associated costs.
Cancellations by Us or Our Partners
In rare cases, we or our partners may need to cancel a booking due to unforeseen circumstances, such as weather, safety concerns, or supplier issues. If this happens:
We’ll notify you as soon as possible via email or phone.
You’ll receive a full refund of all payments made to us, processed within 7–10 business days.
Alternatively, we’ll offer comparable travel options or a future travel credit, valid for 12 months, at your discretion.
We’re not liable for additional costs (e.g., non-refunded flights or personal expenses), so we recommend travel insurance for extra protection.
Force Majeure
If events beyond our control—like natural disasters, political unrest, or global health crises—prevent your travel, we’ll work with our partners to secure refunds or credits. Refunds depend on partner policies, which may limit what we can recover. In such cases:
We’ll offer a travel credit valid for 18 months if a full refund isn’t possible.
Partial refunds may be issued based on recoverable amounts, processed within 14 business days.
We’ll keep you updated throughout the process to ensure clarity.
Travel Insurance Recommendation
We strongly suggest purchasing travel insurance to cover cancellations, medical emergencies, or other unexpected events. Many insurance plans offer “cancel for any reason” options, which can provide extra peace of mind. We can recommend trusted providers upon request, but you’re free to choose your own.
How to Request a Refund or Change
To cancel or modify your booking, contact us in writing:
Email: [email protected]
Include: Your full name, booking reference number, and details of your request.
We’ll acknowledge your request within 24 hours and provide a resolution timeline. Refunds, when approved, are returned to your original payment method, though processing times may vary based on your bank or card provider.
Disputes and Complaints
If you’re unhappy with our refund process, let us know right away. We’ll review your case and aim to resolve it fairly within 10 business days. If further escalation is needed, you can write to our office at the address below. We’re committed to making things right and ensuring your trust in us.
Changes to This Policy
We may update this Refund Policy to reflect changes in our operations or legal requirements. Updates will be posted on our website with the “Last Updated” date at the top. If significant changes affect your booking, we’ll notify you directly via email. Check back periodically to stay informed.
Contact Us
Questions about refunds or need help with a booking change? Our team’s here to assist:
Gold Escape LLC
75 Middlesex Turnpike, Burlington, MA 01803, US
Email: [email protected]
Phone: +1 617-903-7236
We’re dedicated to making your travel experience smooth, even when plans shift. Reach out, and let’s sort it out together.