Last Updated: September 22, 2025
Welcome to Gold Escape LLC! These Terms and Conditions govern your use of our website and the travel services we provide. By accessing our site or booking with us, you agree to these terms. We’ve written them to be clear and fair, ensuring you know what to expect when planning your travel with us. If you have questions, please contact us using the details below. Let’s make your journey smooth from start to finish.
1. Acceptance of Terms
When you use our website, book travel services, or interact with us, you’re agreeing to these Terms and Conditions, as well as our Privacy Policy and Refund Policy. If you don’t agree, please refrain from using our site or services. These terms apply to all users, whether you’re booking for yourself, a group, or acting on someone else’s behalf. We may update these terms periodically, and changes will be posted here with the “Last Updated” date. Continued use of our services means you accept any updates.
2. Our Services
Gold Escape LLC is a boutique travel agency offering curated travel experiences, including accommodations, activities, and personalized itineraries. We act as an intermediary, connecting you with trusted third-party providers like hotels, airlines, and tour operators. While we strive to deliver premium experiences at affordable prices, we’re not responsible for the direct performance of these providers. All bookings are subject to availability and the terms of our partners, which we’ll communicate during the booking process.
3. Booking Process
Booking Confirmation
To book, you must provide accurate information, including names, contact details, and payment information. Once we confirm your booking, you’ll receive a confirmation email with details. It’s your responsibility to review this for accuracy. If you spot errors, contact us within 24 hours to avoid issues. Bookings aren’t final until payment is processed and confirmed.
Payments
Full or partial payment may be required at booking, depending on the service. We accept major credit cards and other secure payment methods, processed through trusted third-party platforms. All prices are in USD and include applicable taxes and fees, unless stated otherwise. Additional costs (e.g., visa fees, travel insurance, or optional activities) are your responsibility unless included in the booking.
Age and Eligibility
You must be at least 18 to book with us. If booking for others, you confirm you have their consent. Some services may have age or health restrictions (e.g., for certain activities), which we’ll communicate upfront. You’re responsible for ensuring all travelers meet these requirements.
4. Cancellations and Changes
By You
Cancellations and changes are governed by our Refund Policy. In summary:
Cancellations within 24 hours of booking may be fully refunded if travel is 14+ days away.
Cancellations beyond 24 hours incur fees based on timing and partner policies.
Changes to dates or services may involve fees or price adjustments, subject to availability.
Submit requests in writing to [email protected]. We’ll confirm any costs before proceeding.
By Us or Our Partners
We reserve the right to cancel or modify bookings due to unforeseen circumstances, such as supplier issues, safety concerns, or force majeure (e.g., natural disasters, political unrest). If this happens:
We’ll notify you promptly and offer a full refund or alternative options.
Refunds will be processed within 7–14 business days.
We’re not liable for additional costs like non-refunded flights or personal expenses.
5. Traveler Responsibilities
You’re responsible for:
Providing accurate personal and travel information, including valid passports or visas.
Complying with all laws, regulations, and entry requirements of your destination.
Obtaining travel insurance to cover cancellations, medical emergencies, or other risks.
Following safety guidelines and instructions from our partners during activities.
Ensuring you’re physically and medically fit for the booked services.
We’re not responsible for delays, losses, or issues caused by inaccurate information or failure to meet these requirements.
6. Liability and Disclaimers
Our Role
We act as an agent, not a direct provider, for travel services. While we carefully select partners, we’re not liable for their actions, errors, or failures, such as flight delays, hotel issues, or activity cancellations. Any disputes with third parties are subject to their terms, though we’ll assist in resolving issues where possible.
Limitations of Liability
To the fullest extent permitted by law, Gold Escape LLC is not liable for indirect, incidental, or consequential damages, including lost profits, missed connections, or personal inconvenience. Our liability for any claim is limited to the amount you paid for the affected service. We’re not responsible for events beyond our control, including weather, strikes, or health crises.
Travel Risks
Travel involves inherent risks, such as injury, illness, or loss of property. By booking, you acknowledge these risks and agree to hold us harmless for incidents during your trip, unless directly caused by our negligence.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, trip interruptions, or lost belongings. We can suggest providers, but it’s your responsibility to secure coverage. Some services may require proof of insurance, which we’ll communicate during booking.
8. Intellectual Property
All content on our website—text, images, logos, and designs—is owned by Gold Escape LLC or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content for commercial purposes without written permission. Personal use, like browsing or sharing links, is fine.
9. Website Use
You agree to use our website lawfully and not to:
Post harmful, offensive, or illegal content.
Attempt to hack, disrupt, or misuse our systems.
Use automated tools (e.g., bots) to scrape data.
We may suspend or terminate access if you violate these terms, without notice.
10. Governing Law and Disputes
These Terms and Conditions are governed by the laws of Massachusetts, USA. Any disputes will be resolved in the courts of Middlesex County, Massachusetts. If a dispute arises, contact us first—we’ll try to resolve it amicably within 30 days. If unresolved, you agree to mediation before pursuing legal action.
11. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our services or legal requirements. Updates will be posted here with the “Last Updated” date. Significant changes affecting your booking will be communicated via email. Continued use of our site or services means you accept the updated terms.
12. Contact Us
Questions about these terms or your booking? We’re here to help:
Gold Escape LLC
75 Middlesex Turnpike, Burlington, MA 01803, US
Email: [email protected]
Phone: +1 617-903-7236
Our team’s ready to clarify anything or assist with your travel plans. Let’s make your adventure unforgettable and hassle-free.